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Managing telecom is kind of like going to the Dentist. As long as
everything is going well you only need regular cleanings and the
Hygienist can do this. However when things go wrong, you want the real
Dentist to be doing the work. Someone who has the experience, training
and knowledge to make sure the job is done right.
sprunky.com is the
"Telecom Dentist". The first thing we do is access your
current telecom situation. We then develop a plan to make sure that your
services are providing what you need at a price you can afford. (Even
better the real Dentist). We then work with you to execute a plan and
teach you how to take care of your network in between visits. We only
call in the Dentist when there is a problem, but you get the peace of
mind that you are being taken care of.
But since Telecom is not
exactly like Dentistry... we have laid out the process we go through
when working with a client. This helps us better set your
expectations, and, since you are part of the process, it makes it easier
for you to participate.
- Assessment – We
will sit down with you for about an hour to an hour and a half to
review what services you are using today. What is working for you
now? Where you want to go? We want understand the whys of all these
things. We will work with you to understand the role of
telecommunications in your business. We will also go through our
process and set proper expectations.
- Bill Review – We
will review your current bills to see where you can save money or
validate that you are paying the appropriate rates. This process
costs you nothing, but the time it takes to gather the information.
- Determine Next Steps
– At this point we discuss how we are going to proceed. If we have
done our jobs we hope to do business with you immediately. If the
timing or the need is not there at this time we hope you will keep
us in mind for future engagements and we will always be available as
a resource. If you refer us to someone else we will appreciate and
value the opportunity to make you look good.
- Strategic
Plan/Implementation – If you chose to do business with sprunky.com,
we will then put together a Strategic Plan for your
telecommunications services. This plan will identify the areas where
there is the most pain and prioritize your needs based on urgency
and budget. Our goal will always be to get you the fairest price for
the services you need to operate your business. Since we represent
over 60 service providers, we are able to compare services and rates
of all these vendors to provide you the best and most cost effective
solution.
- Long Term – Our
client relationships value increase over time. We understand that we
have to earn your trust to get your business. We know that each
transaction or engagement is another building block in that trust.
We also know that people are remembered as much for what they
didn’t do as what they did.
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