How we can help you
...
It starts with one project, which is how the majority of our
relationships are established. Often this is one project that doesn’t
fit in most companies’ product sets. This is where we, at sprunky.com,
differentiate ourselves and show the value of being what you need when
you need us! In all of these examples the
customer realized the value of letting sprunky.com handle their
telecommunications so they could focus on their core business.
Our first project for this client was a
Disaster Recovery Study
and Plan in the event that the PBX failed at their headquarter
location. This company processed the majority of their orders over the
telephone. Another contingency was if a fire, flood or other disaster
affected their Headquarters. Upon completion of this project, we were
asked to review their other telecommunications services and contracts.
Based on our review and a commitment from both sides to create the best
infrastructure available for the existing budget, we accomplished the
following results:
- Reduced long distance expenses by over 60% in three
years
- Implemented a Fortune class data infrastructure to support
business applications
- Implemented a standardized wiring
infrastructure
- Managed the deployment and growth of a
significant cell phone
base
- Documented Local and Long Distance services for all offices
- Consolidated service providers and contracts to take advantage
of volume pricing arrangements
- Developed and executed a long-term strategic
plan
- Developed processes and procedures for integrating new
acquisitions into the corporate infrastructure
This company did all of the hard work in choosing a new phone system,
new long distance and local service providers, and new Internet
provider. After making these decisions they realized they needed help in
implementing all of the new products and services to operate in the
manner they expected. sprunky.com project managed the
implementation of all of the services. We brought in additional
companies and resources to address areas such as Internet security
and LAN configuration. Because of our successful implementation, we
now provide the majority of the telecommunication services for their
organization. In addition, we are the one point of contact for any
telecommunication related issue among all of their locations.
sprunky.com worked with a National Long Distance Carrier in
developing a Systems Engineer Certification Process; Train the Trainer
Session and New Product Rollout Classes.
The Systems Engineer Certification Process consisted of
assessment of knowledge and training to create consistency across the
country.
The "Train the Trainer" sessions conducted by
sprunky.com helped their internal training staff provide real world
information into their classes. This enhanced the value of the training
for their Account Managers and Systems Engineers.
On a nationwide level,
sprunky.com taught classes as part of this
company’s New Products Rollouts. In their environment, it was critical
to keep the sales and technical representatives abreast of the latest
and greatest offerings. This is where we leveraged our "Technical
Guy who can speak English to Customers" philosophy.
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